Accessibility for Ontarians with Disabilities Act (AODA) Information

The Accessibility for Ontarians with Disabilities Act, 2005 (the AODA) is a provincial act with the purpose of developing, implementing and enforcing accessibility standards in order to achieve accessibility for persons with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises.

Under the AODA, Ontario Regulation 429/07 entitled "Accessibility Standards for Customer Service" establishes accessibility standards specific to customer service and the provision of goods and services to the public. 

The Local Health Integration Networks are required to meet the requirements of accessibility standards established by the AODA. This policy applies to all North West LHIN staff, volunteers and similar parties who deal with the public. 

The North West LHIN will strive to provide materials and services in a way that respects the dignity and independence of people with disabilities. All reasonable effort will be used to ensure that North West LHIN policies, practices and procedures are consistent with the spirit and requirements of the Accessibility Standards for Customer Service (Ontario Regulation 429/07). 


Statement of Commitment

The North West Local Health Integration Network (LHIN) is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in inclusion and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act. 


Multi-year Accessibility Plan

This multi-year plan outlines the North West LHIN’s strategy to prevent and remove barriers to address the current and future requirements of AODA, and in order to fulfill the North West LHIN’s commitment as outlines in the North West LHIN – Accessibility Policy. 


Communication with Persons with Disabilities

When communicating with a person with a disability, North West LHIN staff and representatives will do so in a manner that takes into account the person's disability. 


Assistive Devices

To facilitate interaction with the North West LHIN, a person with a disability may provide their own assistive device for the purposes of obtaining, using and benefiting from any of the North West LHIN goods and services that are made available to the public. 


Service Animals

The North West LHIN welcomes people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public. If a service animal is excluded by law from the premises in which the North West LHIN is operating, the North West LHIN will ensure that alternate means are available to enable the person with a disability to access North West LHIN goods and services. 


Support Persons

The North West LHIN welcomes people with disabilities who are accompanied by a support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises. In the event that a fee is charged in relation to a support person's attendance at a North West LHIN sponsored event, advanced notice of the fee will be provided. 


Notice of Temporary Disruption

The North West LHIN will make reasonable efforts to provide notice in the event of a planned or unexpected disruption in our facilities or services where we have control over such facilities or services.  This notice will include information about the reasons for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The North West LHIN will provide notice by posting information in visible places on our premises and on the North West LHIN website, or by any other method that may be reasonable under the circumstances. 


Training

The North West LHIN will provide training to all board members, employees, volunteers and others who deal with the public on our behalf, and all those who are involved in the development and approvals of customer service policies, practices and procedures. Training will be provided as soon as practicable after an individual assumes responsibilities related to the public and will include the following: 

  • The purposes of the AODA and the requirements of the Accessibility Standards for Customer Service
  • Information regarding the LHIN policies, practices and procedures relating to the customer service standards
  • How to interact and communicate with people with various types of disabilities
  • What to do if a person with a particular type of disability is having difficulty accessing your materials or services
  • How to interact with people with disabilities who use an assistive device, service animal or support person
  • How to use the equipment or assistive devices that may be provided for use by the North West LHIN 

The amount and format of training will be tailored to suit each person's interactions with the public or his/her involvement in the development of policies, procedures and practices pertaining to the provision of materials and services. Staff will also be trained when changes are made to these policies, practices and procedures. 


Feedback Process

Feedback is welcomed as it encourages continuous service improvements. Feedback from a member of the public about the delivery of goods and services to persons with disabilities may be given by telephone, in writing, in electronic format or through other methods.  

To access a copy of the feedback form, please click here.

Or contact Dushan Zuber at:

Phone:  807-684-9425 x 2007
Email:  dushan.zuber@lhins.on.ca
In person:  975 Alloy Dr. Suite 201, Thunder Bay, ON  P7B 5Z8


Availability of Documents Required by the Accessibility Standards for Customer Service (Ontario Regulation 429/07)

Documents required by the Accessibility Standards for Customer Service are available upon request. When providing a document to a person with a disability, the North West LHIN will work with the individual to identify options for provision of the document or the information contained in the document. The North West LHIN will endeavour to provide a format that takes the person's disability into account.

To request a document in an alternate format, please click here:

Or contact Dushan Zuber at: 

Phone: 807-684-9425 x 2007 
In person: 975 Alloy Dr. Suite 201, Thunder Bay, ON  P7B 5Z8

Annual Update – 2016

According to the North West LHIN Multi-year Accessibility Plan, all requirements within this plan are met within the mandatory timelines for 2010-2016.  The North West LHIN continues to evolve the following:

  • Ensuring website and web content is accessible based on the IASR requirements.
  • Identifying and removing barriers.
  • Upon request, meet the needs of those with accommodation requirements.
  • Continuously receive and respond to feedback in an accessible manner.  Feedback is welcomed for continuous service improvements. 
  • Continuously improve and advance accessibility practices for both internal and external stakeholders.