Opioid Prescribing Hotline


Are you a family physician or nurse practitioner practicing in the North West LHIN? Do you need real-time point-of-care support when making decisions about opioid prescribing?


A drug information pharmacist will answer your questions about:

Tapering - How do I taper patients off a specific opioid?

Switching - How do I switch from one opioid to another (or to a non-opioid option)?

Interactions - Are there potential interactions with other medications?

Withdrawal - What medications or other strategies can I use to minimize withdrawal symptoms for patients?

Calls will be answered from 8 a.m. to 8 p.m. ET, Monday to Friday*

If volumes are high, calls will be returned as soon as possible (within a guaranteed 4-hour time frame).

This hotline is a proof-of-concept project offered in the North West, North East and Hamilton Niagara Haldimand Brant LHIN catchment areas to assess feasibility and demand for this service.

For non-urgent questions best addressed by a physician specialist, consider:

  1. Using the Ontario eConsult Program: For more information or to register, contact support@ontariomd.com
  2. Joining the Medical Mentoring for Addictions and Pain Network: For more information, contact ocfpmentoring@ocfp.on.ca

Visiting the Ontario Pain Management Resources – a coordinated program of tools and resources from partner organizations across the province that’s updated regularly and available 24/7.

To view the Opioid Prescribing Hotline Frequently Asked Questions, please click here for the PDF